The idea: ion360, my IT firm to provide IT services to KIPP Indianapolis.
The gems: I was awarded a maintenance contract with the school and serviced the school for one year.
The lemon: KIPP did not to renew its contract with ion360 based on cited budget constraints. In connection with the smear campaign from March, KIPP Indianapolis decided to invoke a law suit against almost 18 months after we concluded our relationship. The lawsuit claims ion360 promised “responsive service and rapid resolution” to technology issues and problems, along with 24/7 support, but did not deliver. Yes, they decided I didn’t deliver 24/7 support, almost 18 months after services amicably concluded…
The result: The lawsuit was dismissed. Myself or ion360 were not found guilty of any allegations expressed in the lawsuit.
Lesson learned: You must have tightly constructed contracts and always document everything! Invoke terms and time limits on post termination clauses.